Troubleshooting
By Nika Inasaridze
By Nika Inasaridze
Resolve common Spacerun errors, connection issues, and service interruptions.
Changing the Video Codec
Spacerun lets you choose which video codec is used to stream your session. Different codecs trade off image quality, bandwidth usage, and device compatibility, so picking the right one can improve your streaming experience. How to change it 1. Open Spacerun and go to Settings. 2. Select the Stream tab. 3. Under Codec, choose the option that fits your setup: - H.264 - best compatibility, works on almost any device. - HEVC - better quality at the same bandwidth, needs a supported device/GPU. - AV1 - best efficiency, requires a modern device with AV1 decoding support. Click here to jump straight to this setting. Tips - If your device doesn't support a codec, streaming will fail to start — switch back to H.264. - Lower-bandwidth connections benefit most from H.265 or AV1. - Changing the codec doesn't affect resolution or frame rate settings.
Log in to Epic Games with an Auth Code
If you’re having trouble signing in to Epic Games directly through Heroic Games Launcher, you can use an authorization code to log in instead. Get Your Epic Games Authorization Code 1. Open legendary.gl/epiclogin in your browser. 2. Sign in to your Epic Games account if prompted. 3. After signing in, Epic Games will display a page containing account authentication information. 4. Find the authorizationCode value and copy only the code. Log in Through Heroic Games Launcher 1. Open Heroic Games Launcher. 2. Go to the Epic Games login screen. 3. Select Epic Alternative Login Method. 4. Paste the authorization code you copied from your browser. 5. Select Log In. Once authentication is complete, Heroic will connect to your Epic Games account and load your library. Notice: If the authorization code is rejected or the login fails, open legendary.gl/epiclogin again and generate a new code. Do not reuse an old authorization code.
Under Maintenance
If you see the Under Maintenance screen, Spacerun is temporarily unavailable while scheduled maintenance is being completed. Check for updates For the latest information about ongoing maintenance and service availability, check: - Spacerun Status - Spacerun Discord Community What to do 1. Wait a few minutes for the maintenance to finish. 2. Select Try Again to check whether Spacerun is available. 3. If the screen remains, close and reopen the Spacerun app, then try again later Maintenance affects the Spacerun service, so reinstalling the app, changing your network settings, or resetting your password will not restore access. Will my account or games be affected? Scheduled maintenance does not mean there is a problem with your account, device, or game library. Your account information and games will remain available when the service is back online. Still seeing the screen? If the Under Maintenance screen remains for an extended period, contact Spacerun support for an update.