Account suspended
If you see the Account Suspended screen, access to your Spacerun account has been suspended because activity on the
account appeared to violate the Terms of Service.
Request a review
If you believe the suspension was applied incorrectly:
1. Email support@spacerun.app
2. Provide the email address associated with your Spacerun account.
3. Describe why you believe the suspension should be reviewed and include any relevant details requested by the Support
Team.
Spacerun Support will review your case and restore access if the suspension is found to have been applied incorrectly.
Notice: Submitting multiple requests for the same suspension may delay the review. Reply to your existing support
conversation if you need to provide more information.
What happens to purchases and subscriptions?
An account suspension does not automatically qualify purchases, subscription fees, or other charges for a refund. Refund
eligibility is determined according to Spacerun's refund policy and applicable law. Contact support@spacerun.app if you
believe you are eligible for a refund.
Can I restore access myself?
No. Reinstalling Spacerun, resetting your password, or changing devices will not remove an account suspension. Access
can be restored only after the suspension ends or Spacerun Support reverses it following a review.
